At STW we offer small to medium business a quality range of Customer Service training services that are designed to positively enhance the perception of your business....and in turn help to substantially retain customers and attract new prospects. Scroll down for brief details of our services. Then why not give us a call.
We are more than happy to meet up and chat to discuss your Customer Service training needs. All our programs are flexible to include your specific requirements and priorities. Our price for services is more than competitive…and we will gladly provide you with a no obligation quotation. Don’t delay, contact us to day and be surprised.
Call Bill Avery 24/7. Phone: (02) 8915 1798 Email: info@salestrainingwarehouse.com.au
Mini Half Day In-House Workshops
Customised...flexible to include your training needs & highly motivating. We cover all the basics:
- Review your customer service role & priorities
- Learn about changing customer behaviours & expectations
- Review what makes up basic customer service
- Learn what makes up awesome customer service
- Review your self-motivation and attitudes
- Learn how you should treat your customers
- How to handle difficult customers
- Introduction to service standards
- Introduction to features and benefits. The real differences
- Establish your 3 go forward steps
- Workbook & notes included
Call us now for a friendly chat. (02) 8915 1798
Full Day In-House Workshops
Customised...Flexible to your training needs & highly motivating. We cover all the basics and more... Plus we invest most of the afternoon session with customised role plays. & script development.
Customised...flexible to your training needs & highly motivating. We cover all the basics which include:
- Review your customer service role & priorities
- Learn about changing customer behaviours & expectations
- Review what makes up basic customer service
- Learn what makes up awesome customer service
- Review your self-motivation and attitudes
- Learn how you should treat your customers
- How to handle difficult customers
- Introduction to measurable service standards & KPI’s
- Introduction to features and benefits. The real differences
- Benefits of Add-On customer service?
- The 5 golden rules of customer service
- Hypothetical role plays customised to your business
- Establish your 3 go forward steps
- Workbook & notes included
- Workshop assessment & certificate
Call us now for a friendly chat. (02) 8915 1798
Customer Service Consulting Package
With some 25yrs+ of Customer Service & Telesales management armoury... you can be assured that Bill Avery is your man when it comes to supporting the operation and making your business stand out. Our consulting package takes a wider view of the operation and desired outcomes. Initial workshop training is really the beginning. Ongoing coaching is what makes the difference We offer ongoing support to keep the image of your business a step ahead...guaranteed!
- Review /establishing key performance indicators (KPI’s)
- One to one ‘on the job’ training –existing & new staff
- Monitoring KPI measurement & reporting system
- Customer Satisfaction ideas
- How to develop add-on customer service
- Staff recruitment & selection
- Staff motivation sessions & ideas
- Shadow shopping to identify & enhance service
- Staff counselling
Call us now for a friendly chat. (02) 8915 1798
‘On the job’ Coaching for Customer Service Staff
On the job coaching is generally the primary staff need that most businesses tend to overlook.
Being on the frontline is both a challenging and very rewarding. Consultants need to maintain a high level of self motivation and belief in themselves. Get this right and you’ll have customer service staff that will build highly positive relationships with your customers.
Our coaching service works with individual staff in a non-confronting way. Our sole maim is to instil self-belief and ongoing confidence. This means setting realistic goals…planning to be successful…and having the right people skills to go up a level and win. It usually requires more than one session. Quality coaching usually does. However it’s the consistent & desirable end results that count. Just like it does in all major sports teams. Call us today for a friendly chat. (02) 8915 1798 Your staff need your understanding & backup.
‘On the job’ Coaching for Supervisors & Managers
Managing & Supervising a Telesales team takes a lot of people skills and knowhow. Many times people are ‘thrown’ into these roles simply based on their successful sales results. With little to zero management training they tend to flounder and become disillusioned with the job over time. With our customer service management experience and background, we offer invaluable support & skills training to ensure good staff keep going forward. Its ongoing coaching support and a solid investment in the effective management of your frontline people.
- How to effectively plan the day
- Getting the priorities right
- Time management skills
- Setting & Managing realistic KPI’s & service standards
- Recruitment & selection
- Designing reports that measure performance
- Identifying staff training needs
- Motivating & rewarding good performance
- Running effective team meetings
- Counselling staff
Call us now for a friendly chat. (02) 8915 1798
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