The Sales Training Warehouse offers small to medium business a quality range of Telesales services that are designed to enhance your Telephone selling efforts....and get you much better sales results. Scroll down for brief details of our services. Then give us a call.
We are more than happy to meet up and chat to discuss your Telesales needs. All our programs are flexible to include your specific requirements and priorities. Our price for services is more than competitive…and we will gladly provide you with a no obligation quotation. Don’t delay, contact us to day and be surprised. Call Bill Avery 24/7. Phone: (02) 8915 1798 Email: info@salestrainingwarehouse.com.au
Mini Half Day In-House Workshops
Customised... Flexible to your training needs & highly motivating. We cover all the basics which include:
- Review & reinforcement of the key elements relating to the frontline Telesales job role
- Why customers & prospects buy...and their changing buying behaviours
- Understanding what you are selling
- The Telesales process steps
- Unearthing customer needs
- Non confronting question techniques that work
- How to handle buying indecisions
- How to win the sale
- Workbook & notes included
Call us for a friendly chat. (02) 8915 1798
Full Day In-House Workshops
Customised... Flexible to your training needs & highly motivating. We cover all the basics and more... Plus we invest most of the afternoon session with customised role plays. & script development:
- Review & reinforcement of the key elements relating to the frontline Telesales job role
- Why customers & prospects buy...and their changing buying behaviours
- The Telesales process steps
- Non confronting open & closed question techniques that work
- Unearthing customer needs
- How to handle buying indecisions
- How to win the sale
- Add-On sales skills & steps
- Script development
- Focused role play sessions
- Workbook & notes included
- Workshop assessment & certificate
Call us for a friendly chat. (02) 8915 1798
Telesales Consulting Package
With some 25yrs+ Telesales management armoury... you can be assured that Bill Avery is your man when it comes to supporting the operation and boosting results. Our consulting package takes a wider view of the operation and desired outcomes. We offer ongoing support to keep your results a step ahead...guaranteed! Service includes:
- Review of Telesales strategic direction
- Review /establishing key performance indicators (KPI’s) & sales targets
- One to one ‘on the job’ training –existing & new staff
- Establishing & monitoring measurement & reporting system
- Telesales promotional ideas
- Staff recruitment & selection
- Staff motivation sessions
- Call script realignment
Call us for a friendly chat. (02) 8915 1798
‘On the job’ Coaching for Tele Staff
Probably one of the most challenging & yet satisfying services we offer. Unfortunately it is generally the primary key staff need that most businesses tend to overlook.
Telesales is a tough job. Consultants need to maintain a high level of self motivation and belief in themselves. Get this right and you’ll have staff that can’t wait to get back on the phone talking to their customers & prospects every day.
Our coaching service works with individual staff in a non-confronting way. Our sole maim is to instil self-belief and call confidence…and get them into good routines that offer a real chance of Telesales success. This means setting realistic goals...planning to be successful...and having the right skills to go up a level and win. It usually requires more than one session. Quality coaching usually does. However it’s the consistent & desirable end results that count. Just like it does in all major sports teams. Call us today for a chat on (02) 8915 1798. Your staff need your understanding & backup.
‘On the job’ Coaching for Supervisors & Managers
Managing & Supervising a Telesales team takes a lot of people skills and knowhow. Many times people are ‘thrown’ into these roles simply based on their successful sales results. With little to zero management training they tend to flounder and become disillusioned with the job over time. With our Telesales management experience and background, we offer invaluable support & skills training to ensure good staff keep going forward. Its ongoing coaching support and a solid investment in people that are destined to lead.
- How to effectively plan the day
- Getting the priorities right
- Time management skills
- Setting & Managing realistic KPI’s & Sales Targets
- Recruitment & selection
- Designing reports that measure performance
- Identifying staff training needs
- Motivating & rewarding good performance
- Running effective team meetings
- Counselling staff
Call us now for a friendly chat. (02) 8915 1798
Effective Call Scripts - Writing Service
Quality call scripts can and do make a major difference in winning new business. Many call scripts are written with little to no real substance. And they sound that way to prospects too. This then leads to greater call rejection and demotivation of staff. Good call scripts don’t sound like the average Telesales script. We design ours to sound natural, and to break the ice and get the prospect comfortably talking. Our scripts are designed to keep control of the call right through to the sale.
Let us hear what you are offering and trying to achieve. We will quote on developing for you the right script that your staff will feel 100% comfortable with. And our call script writing service is very affordable. Call us now for a chat on (02) 8915 1798. You will be surprised!
Telesales eBooks
A backup library of great eBooks that helps keep your Telesales team firing is essential. We can all learn something new in Telesales just about every day. We offer specially priced eBooks that are essential reading for all Telesales Manager or Supervisor. If you think you know it all…then you’ll think again after reading our books. And they start from a little over ten dollars. Order & pay today... and receive your eBook today. (see home page or ring (02) 8915 1798)
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